Offload the printer from the carton and place it on a steady surface.
Insert the printer's power cord into the electric outlet and turn it on.
Fill the ink tanks with the ink from the bottles that came with the printer.
Pull out the orange plugs on the print heads and peel off the tapes from them.
Keep enough paper in the input tray, install the printer driver, and begin printing.
What We Do
Slow printing? Paper jams? Poor quality prints? Or does your 123.hp.com printer not print at all?
They might be caused due to a variety of reasons. But we know the solution to every printer problem.
We help you fix the issue and optimize printer performance.
Tell us the issue and our printer experts will get you the relevant solution. We offer support for installing, maintaining, and troubleshooting printers.
We offer more specific solutions to the problems and resolve them in the fastest and most effective way. Our expertise in 123.hp.com printer support tech support facilitates the quick fixing of simple and complex issues.
Customer Support Technicians
Our customer support technicians are proficient at identifying the issue immediately and evaluating its solution. They speed things along with quick answers to common printer problems.
Some fixes can be performed with just delivered instructions irrespective of your technical inclination. The solutions provided are step-by-step and intuitive.
Other issues are troubleshot remotely on your computer. 123.hp.com Printer upgrades are performed for its optimization.
HP Driver Download and Install Guidelines
Click the Driver Download button below. Wait until the file is downloaded. Click the downloaded file and run it.
Follow the instructions of the installer window. Proceed as directed and connect the 123.hp.com printer to the computer when prompted. Hit Finish when the process is over.
HP Wireless Printer Setup
On powering up the 123.hp.com printer, configure the printer settings on the printer's display panel.
Touch the Wireless icon on the printer. Within Networks, select your local network (home Wi-Fi).
Enter the password and tap OK.
The printer is now connected to the router's network.
Head to your computer and find Printers & Scanners.
Click Add a printer or scanner > wireless printer.
Pick your printer from the list.
Install the printer driver compatible with your computer's operating system.
The 123.hp.com printer is now ready for use.
123.hp.com - How to fix Printing Issues?
How to Resolve Printer Setup Issue?
How to fix Printer Offline Issue?
How to fix Print job stuck in Queue?
How to fix Windows 10 update Issues?
How to fix Scan Issue?
How to fix Wireless Printer Issue?
How to fix Fax Issue?
How to fix Paper Jam Issue?
How to fix Carriage Jam Issue?
How to fix Black Ink Not Printing Issue?
How to fix Scan or Quality Copy Issue?
Printer Setup Issue
Make sure you use only the USB cable supplied with the printer.
Verify that the latest version of the printer driver has been installed.
Check the signal strength of the router if internet connectivity is the issue.
Check if there is a connection problem between the printer and the Wi-Fi.
Use HP Print and Scan Doctor to set your printer as the default device.
Restart the computer, printer, and the router.
Print job stuck in Queue
Turn off the printer, disconnect the cords from it, and connect them back.
Delete all files in Printers folder within the Windows Services and reboot.
De-activate Firewall and remove the print queue. Try printing now.
Printer Issues after Windows 10 update
Download and install the latest version of the HP printer driver.
Head to Microsoft Windows Troubleshooters and diagnose the issues.
Fix them as prompted by the instruction windows.
Install HP Print and Scan Doctor on your computer.
Find your printer enlisted in the windows and connect it.
Click Fix Scanning.
Wireless Printer Issue
Restart the printer, computer, and wireless router.
Get a Wireless Network Test Report and print it from the printer's control panel.
Find and fix the issue as directed.
Review the printed fax test report to zero in on the issue.
Decrease the fax speed by choosing slow or standard setting.
Disable the Error Correction Mode.
Paper Jam Issues
Check if the print carriage is working fine.
Reach the rear access door and remove any paper bits found there.
Rotate the rollers and strip off all stuck paper pieces in it.
Carriage Jam Issues
Turn off the printer and print a self-test report.
Remove any stuck paper from the input and output tray.
Check the carriage path and remove any obstructions in it.
Black Ink Not Printing
Use only genuine manufacturer-approved cartridges.
See if the paper fed to the paper meets the quality requirements.
Configure the print settings suiting your print job. Replace any empty ink cartridges with new ones.
Scan or Quality Copy issues
Adjust the paper guides on the Automatic Document Feeder according to the paper size.
Clean and reseat the rollers if they are dirty.
Use a soft and moistened cloth to clean the ADF glass.